Terms of Service

MY YARD CLEANER, LLC – SERVICE AGREEMENT & TERMS OF SERVICE - effective 8/24/2026

By initiating and maintaining service with My Yard Cleaner, LLC, both parties agree to the responsibilities, policies, and terms detailed below.

1. Service Access, Unrestrained Pets, & No-Access Fees

Access & Safety Requirements: The client is responsible for maintaining safe, clear access into and out of the yard on their scheduled service day. This means the designated service gate must be unlocked, or code/key provided, and free of physical obstructions (such as heavy ice, overgrown brush, or debris), and any aggressive or escape artist pets must be kept indoors or securely restrained during your service window.

Aggressive Behavior: We love dogs, but our technicians must be able to work safely. If a dog is left loose in the yard and exhibits territorial or aggressive behavior, or if our technician feels unsafe entering the property for any reason, the yard will not be serviced.

The Gate Photo Confirmation: For the safety of your pets and our peace of mind, My Yard Cleaner operates under a strict Gate Check Protocol. Upon completing service, our technician will physically latch, lock, and test your gate, and upload a time-stamped photo confirmation directly to your account through the client portal.

The Full-Visit Fee: If we are unable to clean due to a locked gate, a blocked path, or an unrestrained/aggressive animal, the visit will be skipped. Because route space, fuel, and time were already allocated to your property, the full standard visit fee will apply (you will be charged for that cleanup). We will resume standard service on your next regularly scheduled route date.

2. Weather, Measurable Thresholds, & Same-Week Rescheduling Policy

Weather Operational Metrics: We pride ourselves on reliability and scoop rain, shine, or snow. However, service will be skipped or paused if local National Weather Service (NWS) data confirms any of the following measurable hazardous conditions on your service day:

1. Active or fresh ground snow accumulation of two (2) inches or more.
2. Sustained heavy rainfall exceeding 0.5 inches per hour.
3. Sustained winds or wind gusts exceeding 40 mph.
4. Ambient temperatures or wind chill factors dropping below 20°F.

The Same-Week Reschedule Attempt: If a visit is postponed due to hitting one of these weather thresholds, we will make every operational effort to reschedule and complete your cleanup later in the exact same business week once conditions clear. Additionally, we reserve the right to reschedule same week for inclement weather less severe than these thresholds.

The "Thaw & Clear" Guarantee: If severe or prolonged weather forces a visit to be completely skipped for the week, your monthly subscription rate remains flat and unchanged. On our very next accessible visit, our technician will clear the accumulated backlog at no additional charge.

3. Yard Conditions, Landscaping Disclaimers, & Pet Counts

Lawn Maintenance: Our technicians perform meticulous sweeps, but we cannot find what we cannot see. Yards with overgrown grass (above 4 inches), excessive unraked leaf piles, or dense ground cover may result in missed waste. We do not offer refunds or credits for waste missed due to poor lawn maintenance.

Rocks, Mulch, & Flowerbeds: While we make every professional effort to extract waste from landscaped areas (woodchip mulch, river rock, gravel, or flowerbeds), loose or liquid waste embedded in these surfaces may not be 100% extractable. My Yard Cleaner, LLC is not responsible for the natural displacement of decorative rock or mulch during the standard removal process.

Changes in Pet Count: Clients are responsible for providing immediate notification of any changes in the number of pets using the yard so that billing can be adjusted accurately to reflect the proper service tier.

Service Area Classifications & Adjustments: To maintain service accuracy and fair labor allocation, monthly pricing and initial visit times are determined by the total square footage of the serviceable area (the actual grass, dirt, or landscaped area being swept), rather than the overall property lot size. Properties are categorized and priced using the following guidelines:

1. Standard Service Area (Up to 5,500 sq. ft. / ~1/8 acre): Eligible for standard baseline pricing. The first service visit includes up to 20 minutes of labor.
2. Extended Service Areas (5,501+ sq. ft.): Yards with a serviceable area exceeding 5,500 sq. ft. (~1/8 acre) require a custom quote and a tailored service plan to ensure proper labor and time allocation.

4. Holiday Schedules & Route Shifts

Observed Holidays: My Yard Cleaner, LLC observes the following national holidays: New Year's Day, Memorial Day, Independence Day (4th of July), Labor Day, Thanksgiving Day and the day after, and Christmas Day.

Operational Shifts: If your regularly scheduled service day falls on an observed holiday, your service for that week will safely shift forward or backward by 24 to 48 hours. Regular flat-rate monthly billing still applies during holiday weeks, as our technicians will be managing a double workload of accumulation upon their visit.

Vacation & Illness: Services may be shifted as needed to accommodate vacation or illness of technicians.

5. Service Pauses, Vacations, & Accumulation Surcharges

Advance Notice to Pause: If for any reason your pet(s) will not be using the yard for a certain period (e.g., vacation, illness, temporary boarding) and you wish to be credited for an unnecessary visit, notify us in writing at least 48 hours in advance to pause the service.

The Accumulation Clause:

• If the yard is kept clean: If your dogs are away with you, or if you thoroughly clean the yard yourself during the pause, your standard recurring rate applies when we resume.
• If waste accumulates: If service is paused but dogs remain on the property creating the need for a yard re-set, the first 20 minutes of service will be included and any additional time necessary will be billed at $17.50 per 15 minutes.

6. Media & Photo Release Permissions

Usage Scope: By engaging our services, you grant My Yard Cleaner, LLC permission to capture digital photos or videos of your yard, property exterior, or pets during standard service visits.

Purpose: These images are utilized strictly for service verification, internal quality control, and local promotional marketing (such as social media engagement or website updates).

Privacy Guard: We will never capture or display sensitive personal data, house numbers, specific addresses, or home security features without explicit written consent.

7. Referral Programs

Referral-to-Free Program (Residential Clients): Active residential clients receive a stacked 10% monthly discount for every active referral they send to My Yard Cleaner, LLC who signs up for any recurring service schedule. At 10 active referrals, your recurring service is 100% Free. Referrals #11+ enter your private "Cushion Bank" to safeguard your free service status if a previous referral cancels.

Community Scout Program (Non-Clients & Commercial Accounts): Non-clients and commercial clients who refer a new customer to My Yard Cleaner, LLC will receive a one-time $25.00 cash payout.

The Recurring Rules: Referral incentives only apply if the new person signs up for an ongoing, recurring service plan; one-time cleanups do not qualify. All cash bonuses are sent out automatically after the referred client completes their first 60 days of active, paid service or receives second full-month invoice.

8. Terminations, Rate Adjustments, & Liabilities

Termination of Service: Either party may terminate this agreement in writing at any time. If advance notice specifies a partial final month, fees for that month will be prorated; otherwise, no refunds or prorations will be issued for the current billing cycle.

Prompt Payment & Balances: The client is responsible for prompt payment of all balances due. Upon termination of service, any outstanding unpaid balances are due strictly within fifteen (15) days.

Rate & Promotion Adjustments: Fees and promotions are subject to change at any time. In this rare circumstance, you will be notified in writing at least two (2) weeks prior to any pricing adjustments taking effect.

Ongoing Route Timing & Price Corrections: We continuously monitor our routes to ensure high-quality service. If our technician is consistently unable to complete a job within the standard allotted route time due to the size or complexity of the service area, we will reach out to notify the customer of the necessary operational adjustment. In these instances, My Yard Cleaner, LLC reserves the right to contact customers to update and increase recurring pricing to accurately reflect the regular time required to maintain the property.

Liability Exclusion: My Yard Cleaner, LLC assumes no liabilities for accidental damages to yards, gates, landscaping, pets, or other properties incurred during the standard, responsible performance of our duties.